📬 Get in Touch


We're real people running a tight ship — and we like hearing from you. But before you fire off an email, have a quick look below. There's a 90% chance the answer's already waiting.


🤖 Quickest Answers — Hassle Jethro First


Our friendly little chatbot Jethro lives in the bottom-right corner of every page. He's brilliant at:


  • 📦 Tracking your order — just have your order number (with the #) and the email you used at checkout
  • ❓ Pointing you at the right FAQ for common questions
  • 💬 General "where's my parcel?" panic (we've all been there)

He's available 24/7 and gives instant answers. If he can't help, he'll point you here.


📚 Or Check the FAQ


Our FAQ page covers:


  • Product questions (Lumify, AREDS 2, expiry dates, suitability)
  • Ordering & delivery (timing, bank holidays, address changes)
  • Returns & problem-solving (damaged parcels, lost parcels, refunds)
  • Account & tracking (guest orders, signing up)

Plus the Delivery Information page has the full shipping rundown.


📧 Still Need a Human? Drop Us a Line


If the bot and the FAQ haven't sorted it, we'd love to hear from you. Fill in the form below and a real human will get back to you sharpish — usually within one working day.


When you message us, please include:


  • Your order number (with the #) if it's about a specific order
  • The email address you used at checkout
  • A clear description of what's up.

Saves a back-and-forth and gets you sorted faster.


Name

Prefer email? enquiries@jthimports.co.uk reaches the same inbox. Either way, response time is usually within a working day. We're a small team, so we don't have a 24/7 call centre — but we do have actual humans who actually care.


🏛️ Business Details


J.T.H Imports
UK-registered, VAT registration number 519 0317 09
Trading since 2008


You can also visit our specialist sister site AREDS2Shop.co.uk for AREDS 2 PreserVision specifically.


Cheers for reaching out. We'll get back to you sharpish. 🇺🇸🇬🇧


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