👋 Meet Jethro — Our Support Bot

Jethro lives in the bottom-right corner of every page, ready to help in seconds. He's not the smartest AI on the planet — he'll be the first to admit it — but he's properly good at getting you a quick answer.

Here's what Jethro can do

• 📦 Track your order — pop in your order number and checkout email (just for security) and he'll fetch your latest status and tracking link.
• ❓ Answer the common questions — delivery, customs, returns and more, right there in the chat.
• 🔎 Help you find the right product — tell him what you need and he'll point you to it.
• ✅ Check live stock — find out if something's in stock before you order.
• 🛠️ Start a problem report — damaged parcel, missing delivery, address change or cancellation — he'll gather the details and hand them to a real human.

How to track your order with Jethro

• Click Jethro in the bottom-right corner of any page.
• Choose "Where's my order?"
• Enter your order number and the email you used at checkout.
• Jethro checks securely and shows your order status — with a tracking link once it's dispatched.

Got something he can't handle? He'll point you at our FAQ page or pass you to the team. Or if you'd rather skip him entirely, email us direct — a real human will get back to you sharpish.