Refund and Returns Policy

At JTH Imports, we strive to ensure the satisfaction of our customers with every purchase. However, we understand that there may be instances where a product does not meet your expectations. Therefore, we offer the following refund and returns policy:

  • If for any reason you are unhappy with one of our products, you have the right to return it within 14 days of receiving it for a full refund.

  • To be eligible for a refund, the item must be returned in its original condition and packaging, unused and undamaged.

  • We cannot refund damaged or partially used products. However, in certain circumstances, you may still be entitled to a partial refund at our discretion.

  • To initiate a refund, please email enquiries@jthimports.co.uk with your order details and reason for return. Our customer service team will guide you through the return process and provide further instructions.

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

  • Shipping costs for returning the item will be the responsibility of the customer, unless the return is due to an error on our part or a defective product.

  • Please note that this refund and returns policy applies only to purchases made directly from JTH Imports. If you have purchased our products from a third-party retailer, please contact them directly for their refund and returns policy.

  • We reserve the right to amend this policy at any time without prior notice.

Effective Date: April 17, 2024

If you have any further questions or require assistance, please do not hesitate to contact us at enquiries@jthimports.co.uk. We are here to help and ensure your satisfaction with every purchase.

Thank you for choosing JTH Imports.

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