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At JTH Imports, we strive to ensure the satisfaction of our customers with every purchase. However, we understand that there may be instances where a product does not meet your expectations. Therefore, we offer the following refund and returns policy:
If for any reason you are unhappy with one of our products, you have the right to return it within 14 days of receiving it for a full refund.
To be eligible for a refund, the item must be returned in its original condition and packaging, unused and undamaged.
We cannot refund damaged or partially used products. However, in certain circumstances, you may still be entitled to a partial refund at our discretion.
To initiate a refund, please email enquiries@jthimports.co.uk with your order details and reason for return. Our customer service team will guide you through the return process and provide further instructions.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Shipping costs for returning the item will be the responsibility of the customer, unless the return is due to an error on our part or a defective product.
Please note that this refund and returns policy applies only to purchases made directly from JTH Imports. If you have purchased our products from a third-party retailer, please contact them directly for their refund and returns policy.
We reserve the right to amend this policy at any time without prior notice.
Effective Date: April 17, 2024
If you have any further questions or require assistance, please do not hesitate to contact us at enquiries@jthimports.co.uk. We are here to help and ensure your satisfaction with every purchase.
Thank you for choosing JTH Imports.
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